Faq

FAQ

Frequently Ask Questions

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"Class" refers to the reserved capacity groups for various fares, categorized by ticket rules and conditions—such as minimum stay, advance purchase, ticket price, change and cancellation fees, etc. These classes do not reflect differences in cabin, service, or seat quality during the flight.
Note: This is different from Economy Class or Business Class. Class here refers to fare rules, not the seat type or service level.

This means your ticket was issued by one airline but the flight is operated by a different airline. These airlines have agreements to sell each other’s seats.
Example: You may buy a Lufthansa ticket, but the flight is operated by Air Canada.

This is a cabin class between Business and Economy, offering:

  • Larger and more comfortable seats (extra legroom, wider seats, better recline, wider armrests)

  • Enhanced amenities (meal options, welcome drink, priority check-in/boarding, extra miles)

  • Cabin location typically between Business and Economy

  • Higher price than Economy but lower than Business

No. Not all aircraft configurations include this class. Some airlines that offer it on long-haul flights include:
Air Canada, Cathay Pacific, Singapore Airlines, Air New Zealand, Qantas, Air France, British Airways, Delta Air Lines, Virgin Atlantic, and Lufthansa.

A no-show is when a passenger misses their flight due to not checking in on time, invalid travel documents, or other reasons.
Tip: Arrive at the airport at least 2 hours before domestic flights and 3 hours before international flights.

Airline prices fluctuate based on demand, availability, departure date, and dynamic pricing algorithms.
To lock in a fare, it's best to book immediately. Many reservations are valid for 24 hours, but this depends on the airline.

Identify Your Priorities: Determine your must-have features in a property and prioritize them during negotiations. This will help you focus on what matters most and avoid getting sidetracked by less important aspects of the deal.

We cannot correct names on the same reservation. A new reservation must be made, based on availability.
If the same fare/class isn’t available, you may need to pay a higher price. Please double-check your information before confirming.

Check your ticket immediately after confirmation. If there’s a mistake, notify us before midnight on the same day.
Corrections are free only if reported in time. After that, the responsibility falls on the passenger, and airline change fees may apply.

Yes. Check your flight status 48 hours before departure for any changes. Visit the airline’s website or contact us. Airlines often email updates directly to passengers.

You can book as early as 24 hours and up to 11 months in advance. The earlier you book, the better options and pricing you’ll get.

Not always. Airlines sometimes release promotions with discounted fares or limited-time offers. Also, not all fares are available 8–11 months ahead. Consult a travel agent for best timing.

Rarely. Last-minute tickets are usually more expensive, especially for long-haul or international flights. However, domestic or charter flights may offer last-minute deals if seats are available.

Airlines will notify you via the email used during booking. They may offer:

  • Rebooking options

  • Alternative flights

  • Full or partial refunds
    If you don’t receive a notice, check your booking online or contact us.

We work with most major international airlines. However, we may not have direct contracts with some charter or domestic-only carriers in other countries.

We work with most major international airlines. However, we may not have direct contracts with some charter or domestic-only carriers in other countries.

Infant (under 2 years): Usually 10% of adult fare + taxes and Child (2–12 years): Usually 80% of adult fare + taxes

Children under 16 are considered “Unaccompanied Minors.” Each airline has its own rules. Please check with us or the airline directly when booking.

  • Infants can sit on a guardian’s lap, but still need a ticket.

  • If traveling with 2 infants, one must have a separate seat and may require another adult.

  • Proof of parent/guardian (passport or birth certificate) is required.

  • Check each airline’s rules for child safety seats, strollers, and bassinets.

No, availability varies by airline, aircraft, and cabin. Bassinets are limited and assigned on a first-come, first-served basis.
Request one at the time of booking. Your agent can place a request, but it is not guaranteed. Contact the airline directly to confirm.

The bassinet itself is free, but it must be used in bulkhead seats, which are not free and must be reserved.
Ask your agent to check seat availability. Once confirmed, book and then select the bassinet seat via “Manage My Booking” on the airline’s website.

Typically 23 kg per bag, but this may vary by airline, route, or country.

Depends on the airline and route. Some flights (especially domestic) offer no free luggage and require passengers to purchase baggage separately. Example: Airlines like Qatar, Emirates, Etihad, and Air Arabia typically allow 2 checked bags.

Some airlines (e.g., American, Delta, British Airways, United) offer discounts for travelers aged 65+, usually between 5%–10%, depending on the route and fare type.

Yes, some airlines offer student discounts of up to 10% plus an extra 10kg baggage allowance. A valid student ID is required at check-in. Without it, you’ll be charged regular fares.

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